Helping You Keep the Workplace Running Smoothly

Your go-to hub for quick device support and seamless issue resolution.

Raise A Ticket

Empowering Employees with Seamless Technical Support for Faster Issue Resolution

This platform has been designed to simplify the process of managing technical issues within the Tourism and Civil Aviation Department. With the ever-growing dependence on electronic devices such as computers, printers, and other essential office equipment, any malfunction can disrupt productivity. This system provides an easy-to-use interface for employees to report technical problems instantly, ensuring that issues are addressed promptly and efficiently.

Features of TDMS

  1. Centralized ticket-raising process for streamlined communication.
  2. Reduced downtime with faster issue resolution.
  3. Easy-to-use interface for instant problem reporting.
  4. Promotes a smooth and efficient work environment.

Tracking the Life Cycle of a Support
Ticket: From Submission to Resolution

This section outlines the ticket resolution process for support requests regarding electronic devices. Once an employee submits a ticket, it is directed to the Vendor for resolution, while the IT Admin monitors progress. After the Vendor resolves the issue, the IT Admin reviews and approves the resolution.

1

SUBMITTED

2

CONFIRMED

3

RESOLVED

4

APPROVED

Frequently Asked Questions

Find answers to common questions about our support ticket system.

To submit a support ticket, click on "Form" in the navigation menu and go to the "Form" section. Provide the required details about your issue and submit the form. Your ticket will then be assigned to the appropriate team for resolution.

The resolution time depends on the complexity of the issue. Simple issues are typically resolved within working hours (10AM-4:30PM), while more complex issues may take longer. You can track the status of your ticket in real-time through the system.

If your ticket is rejected, you will receive a notification via email, including the reason for the rejection. You can also check the details in the "Status" section. If needed, you can submit a new ticket with the necessary corrections.

For urgent issues, please contact the IT Section team after submitting the ticket at sikkimtourismit@gmail.com. Urgent tickets are prioritized for faster resolution.

You can check your ticket status by clicking on the "Status" tab and navigating to the "Status" section. Simply enter your ticket number, which was sent to your email when you submitted the issue.